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Case Manager (Career)

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FMOS

Kuala Lumpur, Malaysia

About FMOS

The Financial Markets Ombudsman Service (FMOS) is an independent, impartial, and accessible one-stop platform for resolving financial and capital market disputes involving direct monetary losses. Appointed by Bank Negara Malaysia and the Securities Commission Malaysia, FMOS provides efficient and fair dispute resolution services for financial consumers and investors and strive to enhance public confidence in the financial markets.

Job Description:

FMOS is seeking highly motivated, experienced, and qualified professionals to join our team as a Case Manager in Kuala Lumpur.

This is an excellent opportunity for individuals with expertise in dispute resolution, capital markets, banking, or insurance to contribute to an organisation dedicated to upholding fairness and integrity in the financial markets sector.

Key Responsibilities:

  • Conduct comprehensive investigations and assessments of disputes lodged by eligible complainants against financial service providers and capital markets intermediaries who are members of FMOS.
  • Analyse all available evidence, ensuring a thorough and impartial evaluation of each case. Facilitate mediation between disputing parties in a fair, professional, and neutral manner to encourage amicable resolutions.
  • If mediation is unsuccessful, issue a well-reasoned and appropriate recommendation based on the facts of the case, industry best practices, regulatory requirements and the principle of fairness and reasonableness.
  • Conduct research on legal issues and/or industry practices relevant to the cases handled.
  • Analyse cases to identify patterns and systemic issues within the financial and capital markets industries.
  • Contribute to FMOS awareness programs and initiatives.

Key Responsibilities:

  • Conduct comprehensive investigations and assessments of disputes lodged by eligible complainants against financial service providers and capital markets intermediaries who are members of FMOS.
  • Analyse all available evidence, ensuring a thorough and impartial evaluation of each case. Facilitate mediation between disputing parties in a fair, professional, and neutral manner to encourage amicable resolutions.
  • If mediation is unsuccessful, issue a well-reasoned and appropriate recommendation based on the facts of the case, industry best practices, regulatory requirements and the principle of fairness and reasonableness.
  • Conduct research on legal issues and/or industry practices relevant to the cases handled.
  • Analyse cases to identify patterns and systemic issues within the financial and capital markets industries.
  • Contribute to FMOS awareness programs and initiatives.

Other Requirements:

  • Strong analytical and problem-solving skills with attention to detail.
  • Ability to work independently, efficiently, and deliver results within stipulated timelines. A dynamic, outcome-driven mindset with a commitment to fairness and professionalism.
  • Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
  • Strong written and oral communication skills in English and Bahasa Malaysia.

How to Apply:

Interested candidates are invited to submit their Curriculum Vitae (CV) along with a cover letter to:

Email: Career@fmos.org.my

Postal Address:

Human Resources Department Financial Markets Ombudsman Service

14th Floor, Main Block, Menara Takaful

No. 4, Jalan Sultan Sulaiman 50000 Kuala Lumpur

 

(Only shortlisted candidates will be notified)

 

Remuneration & Benefits:

  • Salary: Negotiable, based on experience and qualifications.
  • Comprehensive Benefits Package, including:
    • Group Hospitalisation Scheme
    • Group Personal Accident Insurance
    • Medical Benefits

Build your career with FMOS

We offer a competitive remuneration and benefits to the right candidate who matches our requirements.